Privacy notice
What happens to the details you send us through this website.
Who we are
We're NuRenewables Heating Ltd, registered in England and Wales, company number 16967895. Our office is at First Floor Office, 25a Marsh Way, Rainham, RM13 8EU. If you have a question about your details, email us at kirkferguson@nurenewablesheating.com.
What we collect
When you send an enquiry through this website, we collect what you type into the form: your name, postcode, phone number and email address, what you need, the type of project and any message you add, plus the page you sent it from. If you call or email us, we'll also have the details you give us there.
Why we use it
Only to reply to your enquiry, arrange a survey, give you a quotation and, if you go ahead, carry out the work. Our legal basis is taking the steps you've asked for before a contract, then carrying out the contract if you go ahead. We also have a legitimate interest in replying to people who contact us.
Who else sees it
The form is sent to us by email through Resend, an email delivery service, which handles your details only to deliver the email, in line with its privacy policy. Our email is provided by Google. JTandy, who built and looks after this website, also gets a copy of website enquiries for the first 90 days after the site goes live, to check the form is working properly. This website is hosted by Vercel, which keeps short-term technical logs, such as IP addresses, to run the site securely. Some of these companies may process data outside the UK. We don't sell your details or pass them to anyone for marketing.
Our heat pump estimate form is provided by Spruce (spruce.eco), the software we use for heat pump surveys and design. What you enter there goes to Spruce and to us, and is used only to prepare your estimate and reply to you.
How long we keep it
If you don't go ahead, we keep your enquiry details only for as long as we need them to deal with your enquiry, then delete them. If you become a customer, we keep job records for as long as we need them for the work, any warranty, and our tax records.
Cookies
This website uses a small number of analytics cookies (Google Analytics and Microsoft Clarity) to understand how the site is used. They're for statistics only, not advertising. See our cookie policy for details and how to opt out.
Links to other websites
Some links, such as our Google reviews and Heat Geek's estimate page, take you to other websites. Their own privacy policies apply there.
Your rights
You can ask to see the details we hold about you, ask us to correct or delete them, or object to how we use them. Email us at kirkferguson@nurenewablesheating.com. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
Last updated October 2026.