Terms and conditions
The terms that apply when you ask us to carry out work. Nothing here takes away your rights under consumer law.
Who we are
NuRenewables Heating Ltd, registered in England and Wales, company number 16967895, VAT number 529 3022 06. Our office is at First Floor Office, 25a Marsh Way, Rainham, RM13 8EU. We are Gas Safe registered. You can contact us on 07572 609373 or at kirkferguson@nurenewablesheating.com.
What these terms cover
These terms apply to work we quote for and carry out directly: heat pump, boiler, central heating and underfloor heating installation, servicing, and heating design. Accepting a quotation or booking work means you agree to them. A ZeroDisrupt installation arranged through Heat Geek is different: there your agreement is with Heat Geek Installations Ltd, under Heat Geek's homeowner agreement, and we carry out the work as the installer.
Quotations
After our survey you get a written quotation setting out the work, the equipment and the price, including VAT where it applies. The quotation reflects what we knew at the time and tells you how long it stays open for acceptance. If the scope changes, or the work uncovers something the survey could not have found, we tell you first and agree any change to the price in writing before the extra work is done.
Payment
Full payment is due on completion, unless we agree a different arrangement with you in writing. We may ask for part or full payment in advance, set out in your quotation. If an invoice isn't paid, we may add reasonable costs, pause further work, or take steps to recover what's owed. Equipment we supply remains ours until it has been paid for in full; responsibility for looking after materials stored at your property is yours, unless loss or damage is caused by our negligence.
Cancelling
If you accept a quotation in your home or at a distance (for example by email or phone), you normally have 14 days from acceptance to cancel without giving a reason, under the Consumer Contracts Regulations 2013. If you ask us in writing to start within those 14 days and then cancel, you pay for what has been done and for materials already ordered for your job that we cannot return. After the cancellation period, reasonable charges may apply where materials have been ordered or work has been scheduled. We confirm your cancellation rights with the quotation.
Access, parking and your home
We need safe, clear and reasonable access to the areas we are working in, and use of water and electricity, during the agreed working hours. Please provide suitable parking close to the property, and arrange any parking permits before we arrive. Parking charges, and any congestion, clean-air-zone or toll charges for reaching your property, are added to the invoice at cost. We aren't responsible for delays caused by restricted access or by things outside our control.
Disruption and timescales
Heating work is disruptive by its nature: floors can come up, water is drained down, and heating and hot water are off for parts of the job. We tell you what to expect before we start. Completion times are our best estimate, not a guarantee: weather, suppliers and what we find on site can move them, and we keep you informed if they do.
Our workmanship guarantee
Our own workmanship comes with a 2-year guarantee. If something we installed fails because of how we installed it, we put it right. The guarantee does not cover fair wear and tear, misuse, work by others on the system, or equipment faults covered by the manufacturer's warranty.
Equipment and manufacturer warranties
The equipment we install carries its manufacturer's warranty, set out in your quotation. Some manufacturers make a yearly service a condition of the warranty; your handover pack and quotation say what applies to your system.
Existing systems and hidden conditions
Please give us accurate information about your home and system when we survey, and tell us about anything hidden we should know about, such as buried pipes or cables. We aren't responsible for faults that already existed in pipework, wiring or equipment we haven't worked on, and where the condition of an existing system can't be verified, connecting to it is at your risk. If the work uncovers something that could not reasonably have been seen at the survey, such as unsafe existing work or hazardous materials, we stop, tell you, and agree the way forward before carrying on.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit. Beyond that, our liability is limited to putting right faults our work has directly caused; we aren't liable for hidden defects, pre-existing faults, or events outside our control.
Your statutory rights
Under the Consumer Rights Act 2015 our work must be carried out with reasonable care and skill, and goods must be as described and of satisfactory quality. Nothing in these terms affects those rights.
If something goes wrong
Tell us, on 07572 609373 or at kirkferguson@nurenewablesheating.com, and we will look at it promptly: standing behind our work is the point of the guarantee. If we cannot resolve a complaint between us, you can seek advice from Citizens Advice. These terms are governed by the law of England and Wales.
Last updated October 2026.