Advice · Heat pumps
Maximise efficiency. Increase comfort. Follow your own system's settings and instructions agreed at handover.
Our homeowner system guide, from our handover pack. Follow your own system's settings and instructions agreed at handover.
Follow the agreed schedule. Longer, gentler heating periods usually suit heat pumps better than short bursts. The compressor need not run continuously.
Use the agreed setback rather than letting the home become cold. Large drops can mean a slow recovery, especially with underfloor heating.
Choose a comfortable temperature and allow the home time to respond. Avoid repeatedly turning the thermostat up and down.
Where enabled, it adjusts heating water temperature with the weather. Ask us before changing the heating curve or installer settings.
Radiators may feel gently warm rather than piping hot. If the rooms are comfortable, that can be normal, efficient operation.
Leave radiator valves, manifold flows and balancing settings as demonstrated. Use bedroom temperature limiters only as agreed.
Follow the agreed cylinder settings and schedule. Avoid unnecessary boosts and leave the agreed hot-water hygiene programme in place.
During normal operation, use the controls rather than the electrical isolator. Keep the outdoor unit and its airflow clear.
Brief defrost cycles, water beneath the outdoor unit and clouds of water vapour can be normal. Report persistent ice or repeated faults.
Check pressure against your handover record. Report repeated pressure loss or poor comfort. Arrange servicing to the manufacturer's requirements. Heat pump servicing.
Ask us before changing commissioned settings.
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